Everything You Need to Know For Your Stay

Frequently Asked Questions

Planning your stay at River's Edge Hotel in Portland, Oregon? Our FAQs cover everything from check-in details and parking information to pet policies, amenities, and nearby attractions. Whether you’re visiting for outdoor adventure, a downtown getaway, or a relaxing retreat, we’re here to make your stay seamless and enjoyable from arrival to departure.

GENERAL HOTEL INFORMATION

  • What Time is Check-In and Check-Out?

    Check-in: Begins at 4:00 PM on your check-in date.

    Check-out: By 11:00 AM on your check-out date.

  • Can I Request an Early Check-In or Late Check-Out?

    Early check-ins and late check-outs are based on availability and we’ll absolutely do our best to make it happen.

    For early check-in requests, give our team a call at (503) 802-5800 before you arrive. For late check-out requests, swing by the front desk and we’ll see what we can do.

    If you arrive before your room is ready, no worries. We’re happy to hold your luggage so you can go explore Portland, grab a coffee, or wander the river trail.

    Keep in mind requests are based on availability and may include an additional charge.

  • What are the Front Desk Hours of Operation?

    We are open 24/7 to assist you!

  • Where Should I Leave My Room Key(s) When I Check-Out?

    Prefer a no-contact checkout? Totally fine, you can leave your keys in the room and check out digitally. But if you have a minute, we’d love to see you at the front desk before you go. Drop off your keys, tell us how we did, and let us properly send you off into the world.

  • Can I Store My Luggage Before Check-In or After Check-Out?

    Yes, we’re happy to keep an eye on your bags before check-in or after check-out, so you can keep exploring without dragging your luggage along for the ride.

  • Is Smoking Allowed?

    River’s Edge Hotel is a smoke-free property, including guestrooms, balconies, and all hotel areas. Should any evidence of smoking be found, a $250 refresh fee will apply so we can return the room to its fresh, fabulous self.

  • I Left Something Behind. What Should I Do?

    Oh no, lost items are the worst. Give us a call at 503-802-5800 and we’ll launch a full-scale, mildly dramatic search to help get it back to you.

  • Do I Need a Credit Card to Check in? What Is The Deposit Policy?

    No deposit required, just a credit card to hold the room. At check-in, we authorize room and tax, plus $50/day for incidentals. Anything unused is released after checkout. A pre-authorization hold of $200 for the duration of the stay is taken at the time of check-in to guarantee any incidental charges. Any unused portion of this hold will be voided and released upon check-out and may take up to 3-10 business days for funds to be restored depending on your financial institution.

  • Is There a Resort Fee?

    There is no resort fee at River’s Edge.

  • What Is The Hotel's Cancellation Policy?

    Our standard cancellation policy is 24 hours prior to arrival to avoid any penalties or fees.

    Some special rates, packages, or third-party bookings may have different terms, so please check your confirmation before making changes.

  • How Do I Make A Reservation?

    Make your online reservation here for the best available rates and offers: https://www.hilton.com/en/hotels/pdxreup-rivers-edge-hotel-portland/

    Prefer a human? Call us directly at 503-802-5800.

    Hilton Central reservations can be reached at 1-800-HILTONS.

  • How Can I Modify or Cancel My Reservation?

    For reservations booked directly on the hotels website, you can cancel or modify your booking online using your confirmation email or Hilton Honors account. Prefer a human? Call the hotel directly at 503-802-5800, or contact Hilton reservations at 1-800-HILTONS.

    Just be sure to check your cancellation policy.

    For reservations booked through Expedia, Booking.com, Hotels.com, or another online travel site, please contact them directly to make changes or cancellations.

HOTEL AMENITIES

  • Does the Hotel Have Free Wi-Fi?

    Yes, complimentary Wi-Fi is available in all our public areas and guest rooms.

  • Is Parking Available Onsite?

    Yes. We have plenty of space, so you won’t have to circle the lot, bargain with the parking gods, or take a photo to remember where you left your car. On-site parking is $35/day.

  • Does River’s Edge have a Business Center?

    Yes! Need to print a boarding pass or presentation? Our lobby features a business center desk with computer and printer for self-service printing needs.

  • Does River’s Edge have a Fitness Center?

    Yes! Our 24-hour fitness center is located on the second floor and is ready whenever you are. It has everything you need to work out your body from head to toe; or, depending on how ambitious you’re feeling, lightly torture it in the name of wellness.

  • Are Bicycles Available For Guest Use?

    Complimentary bicycles and helmets for guests is on a first-come, first- served basis. Please see our Front Desk team for more information.

  • Is River’s Edge Hotel Pet-Friendly?

    We love pets almost as much as we love our guests. Bring your four-legged travel buddy along, and for those in the know, the Front Desk is the place to score the good stuff: treats, friendly hellos, and possibly a little extra attention they’ll absolutely pretend not to expect. $50/pet

DINING

  • What Dining Options are On-Site?

    Start your day at Mill Café, your morning go-to for coffee, breakfast, and the kind of caffeine support that makes people nicer. Later, ease into the evening at Mill Lounge, perfect for drinks, bites, and a well-earned wind-down after pretending to have your life together all day.

  • Is Breakfast Included in My Room Rate?

    Breakfast is not included in the room rate. The Mill Café in the lobby is your easiest and most convenient stop for breakfast, coffee, or whatever gets you started. For more breakfast options nearby, swing by the Front Desk, we’re happy to share our favorite local spots.

  • How Do I Make a Restaurant Reservation?

    No reservations are required. Just stop by and we’ll find you a table.

  • What are the Restaurant Hours of Operation?

    The Mill Café & Lounge keeps you covered from first coffee to last call. We’re open daily from 6:00 AM to 11:00 AM for coffee, breakfast, and the “I need caffeine before people” crowd, then back again from 4:00 PM to 10:00 PM for drinks, bites, and a proper unwind.

  • Does the Hotel have a Marketplace for Snacks?

    Yes! Indulge in convenience and variety at our hotel's marketplace, where culinary delights and everyday essentials converge. Whether you're craving a quick snack, a refreshing beverage, or freshly made bites.

MEETINGS & EVENTS

  • Does River’s Edge have Meeting & Event Space?

    Yes! River’s Edge Hotel offers a serene yet connected setting for meetings and events. Our flexible spaces, modern amenities, and attentive service provide an inspiring backdrop for everything from board meetings to corporate retreats, with natural light, scenic views, full AV support, locally inspired catering, and seamless planning assistance to help your group connect, collaborate, and recharge. Please contact our sales team at 503-802-5800 and we would be happy to discuss the details of your next event.

  • What is the Rosswood Event Venue?

    For groups that need more than our intimate meeting spaces, Rosswood, our preferred venue just steps away, delivers spacious rooms, state-of-the-art technology, and curated catering. Together, River’s Edge and Rosswood provide the perfect balance of convenience and flexibility. Please contact our sales team at 503-802-5800 and we would be happy to discuss the details of your next event.

  • How Can I Book a Block of Rooms for a Group?

    We offer discounted rates for room blocks of 10 or more. Please contact our sales team at 503-802-5800 to discuss rates and availability.

LOCATION INFORMATION

  • Where Is The Hotel Located?

    We’re tucked along the Willamette River in Portland’s South Waterfront neighborhood, close enough to downtown to stay connected, but just far enough away to feel like you made a better life choice.

    You’ll find us at 455 S Hamilton Court, Portland, OR 97239, right on the riverfront and steps from the Willamette Greenway Trail. Think peaceful river views, easy access to OHSU, downtown Portland, Lake Oswego, and nearby neighborhoods, without being stuck in the middle of the downtown chaos.

  • How Do I Get to River’s Edge Hotel?

    River’s Edge Hotel offers quick access to I-5 and is less than 30 minutes from Portland International Airport, depending on traffic. Set along the Willamette River in Portland’s South Waterfront, we’re minutes from downtown with a little more room to breathe.

  • What is the Nearest Airport?

    Portland International Airport, PDX, is just 12.1 miles from River’s Edge Hotel. Close enough to be convenient, but not so close that planes become part of the room ambiance.

  • Is River’s Edge Hotel Located in Downtown Portland?

    River's Edge Hotel is located in Portland's scenic South Waterfront neighborhood, just minutes from Downtown Portland. Guests enjoy easy access to the Portland Aerial Tram, the Willamette Greenway Trail, the Pearl District, Washington Park, Forest Park, and the city's acclaimed dining, shopping, and cultural attractions, all while returning to a peaceful riverside retreat.

  • What are the Top Attractions Near River’s Edge Hotel?

    River's Edge Hotel is ideally located in Portland's scenic South Waterfront neighborhood, just minutes from many of the city's top attractions. Guests can explore the Willamette River waterfront, ride the Portland Aerial Tram, stroll through the Pearl District, shop and dine in Downtown Portland, or discover the boutiques and cafés of Hawthorne and Multnomah Village. The hotel also offers convenient access to Washington Park, Forest Park, the International Rose Test Garden, and iconic day trips to the Columbia River Gorge, Willamette Valley Wine Country, Mount Hood, and the Oregon Coast.

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